April 2005

Bret Hummer
Modern Method Roofing Company
180 Coombs St.
Napa, CA. 94559

Dear BBB Member,

The Better Business Bureau serving Alameda, San Francisco, Contra Costa Marin, Napa, Solano, Lake, Sonoma, Mendocino, Trinity, Humboldt and Del Norte Counties expects our member companies to maintain superior standards and support our efforts to encourage truth, honesty and fairness in the marketplace as well as responsive customer service.

We congratulate you for accomplishing a year of outstanding customer service. The BBB commends your best efforts and realizes your success deserves to be recognized. We are committed to businesses such as yours and are most happy to inform you that you qualify for BBB honor roll status for 2004. We encourage you the display your honor roll decal in your primary business location so your customers can see your achievement!

On-going independent surveys consistently reveal 3 out of 4 customers prefer to do business with a Better Business Bureau member company. Be sure to let your customers know!

Congratulations on your success!


D. Patrick Wallace
President - Better Business Bureau

Modern Method Roofing,

Thank you for a job well done. I would not hesitate to recommend you to anyone.

Michael Wingerath

Bret & Kathy,

Again, I wanted to thank you for a great job. We really appreciated the careful job Willy and his helper did. When the wind kicked up at high tide and we started bobbing and swinging around, I think they had a few hairy moments putting the roof on my houseboat. Feel free to use my name as a reference.

Thanks Again,


To: Modern Method Roofing
From: The Ruggiero Family

To Whom It May Concern,

I am writing this letter to express my appreciation for a job well done. I contacted your company and two other companies in mid July and asked for an estimate to replace the roof on my mother’s home. I talked to Dave at your company and he was very professional and courteous. Dave is the only person that responded to my request for an estimate. He gave me the estimate with several options and quickly responded to any questions or concerns that I brought up. I told Dave we were faced with some tight constraints in regards to schedule and he did everything he could to accommodate our needs.

When the day arrived for the work to start, I was so pleasantly surprised when the crew actually showed up on time and started work promptly. The workers were very polite and professional, they made sure when they were done each day that the mess was all cleaned up. They virtually left the place spotless each day. The quality of the work was excellent, there were some strange elevations in the roofline and they were able to fix it up and make it look better than it did when it was new.

So in closing, please thank the crew for a job well done and a big thanks to Dave for making the job go so smoothly. I would recommend your company without reservations to anyone. It was a pleasure to deal with a company that still believes in customer satisfaction.


Ron Ruggiero

To: Human Resources Dept.

I would like to thank you for a job well done and especially to your employees for their professional behavior and workmanship. They were both open and patient with any questions I asked.


Steve Leyemoto

To: Owners of Modern Method Roofing

I would like to take this opportunity to thank your company for a job well done on our home at Silverado Circle, Suisun, CA.

Special congratulations about four of your employees - those four men did a great job and are an asset to your company.

Thank You,

Joe Brejska

Dear Bob,

I think about your company every time the rains come. Thank God for Modern Method Roofing! You guys did a good job. Thanks for the gutter guards. Thanks again for the job well done. I really appreciate all the effort put forth.

I’d recommend you to everyone.

Judy Moore

To Sirs:

This roof is just what my home really needed (22 years old). My house looks much better!

Thank You,

Shirly Krakow

Dear Bret,

Thank you so much for providing me with a brand new roof, gutters that work, and two beautiful skylights that brighten my house and my attitude!

I really appreciate all your efforts in coordinating the work.

Atlas Peak Rd.

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